Please let me know how this pans out. Please mark this post as “ Accepted Solution” if it helps. Hope this issue gets fixed without hassles. There is a YouTube link to resolve the issue also. You could also check the Microsoft link to resolve this issue. I found a great response on the HP support site for this issue authored by veilendank10 a certified HP forum specialist which is an accepted solution in the forums. Please visit this link to perform these tests: Please perform all the complete diagnostics that include the hard drive, memory and component tests.
Please help me understand whether this is hardware issue or software issue. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.